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Meat Education Programme → Customer Service

Effective and engaging telephone skills


Description
Handling a telephone call is one of the most significant activities an employee at any level will be asked to do.
This course is designed to highlight the key aspects of effective telephone skills for those working in abattoirs, processors, meat wholesalers/exporters, catering butchers, independent butchers or foodservice.
It examines the importance of establishing an effective telephone manner and explores how to be engaging. The course also looks at how to deal with challenging calls and moments of truth that will help you stand out in a crowd for all the right reasons.
Read the study material before you take the assessment. You can also download a pdf of the materials if you wish.
There are 24 questions in the assessment. All questions are multiple choice and you will need to tick just one answer per question.
This assessment will time-out after 30 minutes and if you haven't completed all the questions it will be reflected in your result.
Content
  • Read study materials
  • Your assessment
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever